Our Refurbishment Process: Restoring Products to “Like New”
, by Giovanni Garcin, 2 min reading time
At Matter, refurbishment is more than just fixing what’s broken—it’s about restoring products to their original quality and ensuring they meet the same standards as when they first left the factory. We take pride in giving products a second life while protecting the brand, the consumer, and the environment.
Working Directly With the Brands
We partner directly with leading brands to ensure every refurbished product is handled with the same level of care as a new one. This collaboration gives us access to official OEM (Original Equipment Manufacturer) parts, accessories, and detailed Standard Operating Procedures (SOPs). By following brand-specific guidelines, we maintain consistency, quality, and full compliance with the brand’s expectations.
The Matter Process
Every product that comes through our facilities goes through a carefully designed process:
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Inspection & Testing
Each unit is evaluated to identify cosmetic or functional issues. Products are tested to confirm what needs attention before refurbishment begins. -
Cleaning & Restoration
We thoroughly clean and restore products to meet like-new standards. Any worn or damaged components are replaced with genuine OEM parts to ensure durability and reliability. -
Repairs & Adjustments
Skilled technicians follow the brand’s SOPs step-by-step, making precise repairs and adjustments so the product functions exactly as intended. -
Quality Assurance
After refurbishment, every unit is tested again to confirm it meets original performance standards. Our process ensures the product is safe, reliable, and ready for use. -
Repackaging & Accessories
Finally, products are repackaged with OEM accessories where required, ensuring the unboxing experience matches the quality of the product inside.
Why It Matters
By working directly with brands and adhering to strict refurbishment standards, Matter helps extend product lifecycles, reduce waste, and deliver trusted quality to consumers. The result is a product that feels and performs like new—backed by the expertise of the brand and the care of our team.